Answer Rates7 min
Why your answer rate drops after two weeks on the same caller IDs
Carrier reputation scoring, rotation strategy, and how often you actually need to cycle DIDs to keep connects steady.
Coming soon
Field Notes
Practical writing on dial ratios, answer rates, SIP routing and running a floor that keeps connecting.
Operations6 min
Picking a dial ratio you can actually defend
Predictive ratios are a compliance question as much as an efficiency one. How to find the number that keeps drop rate legal and agents busy.
Coming soon
Configuration11 min
Tuning VCDial for a 100-seat floor
The settings that matter at scale — carrier timeouts, recording I/O, database tuning, and what breaks first when you double seats.
Coming soon
VoIP9 min
Reading a SIP trace when calls fail to connect
A practical walkthrough of the responses you will actually see, what each one means, and which side of the call path to blame.
Coming soon
Operations5 min
Predictive vs progressive vs preview: choosing per campaign
The three modes suit very different lead economics. A framework for deciding which one a given campaign should run in.
Coming soon
Migration8 min
What to migrate when you move dialers
Lists, dispositions, agent rosters, recordings, reporting history — what carries over cleanly and what has to be rebuilt.
Coming soon
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