Call Bots That Do
The Qualifying

The two things that give a bot away are latency and the inability to be interrupted. We stream audio so replies start in roughly 300 milliseconds, and barge-in is on by default, so when a caller talks over the bot it stops immediately, the same as a person would. It is still a bot and people will occasionally clock it, which is why the disclosure and the transfer path matter more than trying to pass as human.

The bot runs as a stage inside your existing campaign rather than as a separate system alongside it. It dials from your caller IDs, honours your ratios and DNC rules, and when a lead qualifies it transfers into your real agent queue as a live call. The agent's screen loads with the lead record, the structured answers the bot collected and the transcript, so nobody has to say "can you repeat that for me".

It depends entirely on where you are calling and what you are calling about, and the rules have been moving quickly — several jurisdictions now require explicit disclosure that the caller is artificial, and some restrict AI voice in outbound sales altogether. We build in configurable disclosure at call open, calling-hour windows per timezone, DNC scrubbing and opt-out capture, and we record everything. What we cannot do is tell you whether your specific campaign is compliant. Get counsel who knows your jurisdiction before you launch.

It transfers. Every flow has a fallback path, and the bot hands off to a human whenever it hits an unrecognised response twice, whenever the caller asks for a person, or whenever confidence drops below a threshold you set. A bot that transfers too often is a tuning problem we fix from transcripts; a bot that refuses to transfer is a lost customer.

No. The tightest integration is with VCDial because we run both, and that is where the warm transfer and screen-pop work with no glue code. But the bots can run standalone on our trunks, or connect to another dialer over SIP. Tell us what you are running and we will tell you honestly how clean the integration will be.

The first version is live within the hour and usable immediately. It gets noticeably better across week one, because we review real transcripts with you and fix the branches your script did not anticipate — which objections come up, where people go quiet, which phrasing gets hung up on. Budget a few short review calls in the first week and then it largely settles.

Billed on connected bot minutes rather than seats, which suits the workload — a bot that hits voicemail and hangs up costs you almost nothing, while a six-minute qualifying conversation costs more than a thirty-second one. Use the configurator above with your rough monthly volume and we will come back with a real number.

Yes. Inbound triage is one of the strongest use cases, because callers are already engaged and the job is mostly understanding intent and routing correctly. The bot answers immediately at any hour, resolves the simple requests outright, and passes everything else to the right skill group with context attached.