A Call Center Dialer
Built For Predictive

Yes, and it is the normal case rather than a best case. Provisioning, installation, tuning and trunk registration run in parallel on our side instead of queuing behind a single engineer. The hour starts at the kickoff call and ends with you placing a live test call. The one thing that can extend it is DID porting from another provider, which is governed by the losing carrier, not by us — we will tell you upfront if your request involves that.

A shared channel — WhatsApp, Slack, email or phone, whichever your floor manager actually uses — staffed by the engineers who built your setup. Not a first-line script reading from a decision tree, and not a ticket that gets picked up the next business morning. If answer rates drop at 3am on a Sunday, someone looks at your routes then.

Because the honest number depends on things a pricing table cannot capture: how many seats, what dial ratio your mode implies, which countries you call, how much recording you retain, and whether you need dedicated infrastructure. A forty-seat predictive floor calling the US and a forty-seat preview floor calling the UK have very different costs. Use the configurator above and we will come back with a real number, usually the same day.

No. We provide the SIP trunking, the DIDs and the routing alongside the dialer, on one bill. You can bring your own carrier if you have an existing relationship you like, but most customers take both from us specifically so there is one team accountable when call quality dips.

Predictive, progressive, preview, manual and blended inbound/outbound. Mode is configured per campaign, so a single floor can run a predictive outbound campaign and a blended support queue at the same time. We tune the ratio with you during setup and adjust it once you have real answer-rate data.

Your leads, call recordings and reporting data are yours. They sit on infrastructure we provision for you, with encrypted disks and nightly off-site backups. You can export everything at any time, and if you leave we hand over a full dump rather than holding it hostage. Retention windows are set to whatever your compliance requirements need.

Yes, and this is one of the main reasons seasonal operations move to us. Adding seats for a Q4 push is a configuration change, not a new contract, and scaling back in January reprices without a renegotiation. There is no annual seat minimum to argue about.

Migration is the same one-hour process plus data import. We take your lists, dispositions, agent roster and campaign structure from the existing system and rebuild them on the new one, then run both in parallel until you are satisfied. Send the details to sales@cxl.info and we will scope it on a call.